Frequently Asked Questions

Common questions about the Crypto.com Market Data MCP server

General Questions

Is this service free?

Yes! The Crypto.com Market Data MCP server is completely free to use. You don’t need to:

  • Create a Crypto.com account
  • Provide an API key
  • Enter payment information
  • Pay any fees

Do I need a Crypto.com account?

No. You don’t need a Crypto.com account to use this MCP server. It provides public market data that’s available to everyone.

Is my data safe and private?

Yes. The MCP server:

  • Only provides public market data
  • Doesn’t collect or store your personal information
  • Doesn’t access your conversations
  • Doesn’t require authentication
  • Uses secure HTTPS connections

Your questions are processed to fetch the relevant data, but nothing is stored or tracked.

Can I use this on multiple computers?

Yes! You can set up the MCP connector on as many computers as you want. Just follow the setup guide on each device.

Technical Questions

What is MCP?

MCP stands for Model Context Protocol. It’s a standard way for AI assistants to connect to external services and access real-time information. See our What is MCP? page for a detailed explanation.

How often is the data updated?

The market data is updated in real-time, typically every few seconds. When you ask a question, you get the most current data available at that moment.

What cryptocurrencies are supported?

The MCP server supports hundreds of cryptocurrencies, including:

  • All major coins (Bitcoin, Ethereum, etc.)
  • Popular altcoins
  • DeFi tokens
  • Stablecoins
  • Most coins listed on major exchanges

If you ask about a specific cryptocurrency and it’s not available, the AI will let you know.

Setup Questions

Can I undo the setup if I don’t like it?

Yes! You can easily remove the MCP connector:

ChatGPT:

  • Go to Settings > Connectors
  • Find Crypto.com Market Data
  • Click Remove or Delete

Claude:

  • Open the configuration file
  • Delete the crypto-market-data section
  • Save and restart Claude

Will this affect my existing AI assistant usage?

No. Adding the MCP connector:

  • Doesn’t change how your AI assistant normally works
  • Only activates when you ask about cryptocurrency data
  • Doesn’t affect other conversations
  • Can be disabled anytime

Usage Questions

How do I know if the MCP server is being used?

When you ask a question that uses the MCP server, you might see:

  • A small indicator or icon showing external data is being fetched
  • The response includes very recent data (today’s date)
  • The AI mentions using “current” or “real-time” data
  • Response includes specific timestamps

Why am I still getting old data?

Possible reasons:

  1. The AI isn’t recognizing your question needs real-time data

    • Be more specific: “What’s the CURRENT price of Bitcoin?”
    • Use words like “now”, “today”, “latest”

  2. The connector isn’t enabled

    • Check settings to make sure it’s turned on
    • Restart the app

  3. You’re in an old conversation

    • Start a new chat
    • Try your question again

Can I ask about multiple cryptocurrencies at once?

Yes! You can ask things like:

  • “Show me the prices of Bitcoin, Ethereum, and Cardano”
  • “What are the top 10 cryptocurrencies?”
  • “Compare Solana and Avalanche”

Does this work in all languages?

The MCP server returns data in English, but you can ask questions in any language your AI assistant supports. The AI will translate the data into your preferred language.

Data Questions

Can I use this data for trading decisions?

The data is accurate and real-time, but:

  • This is for informational purposes only
  • Not financial advice
  • Always do your own research
  • Consult with financial advisors
  • Understand the risks of cryptocurrency trading

Not Financial Advice

The Crypto.com Market Data MCP server provides market information only. It does not provide investment advice, trading signals, or recommendations.

What if I find incorrect data?

If you believe the data is incorrect:

  1. Try asking again (might have been a temporary glitch)
  2. Compare with Crypto.com’s website
  3. Check if you’re asking the question clearly
  4. Report persistent issues to Crypto.com support

Cost and Limits

Are there usage limits?

There are no strict limits for normal use. However:

  • Very high-frequency requests might be rate-limited
  • This is to ensure fair access for all users
  • Normal conversational use is never limited

Support Questions

Where can I get help?

  1. This documentation: Start here for most questions
  2. Troubleshooting guide: /docs/troubleshooting
  3. ChatGPT support: help.openai.com
  4. Claude support: support.claude.com
  5. Crypto.com support: For MCP server-specific issues

How do I report a bug?

If you find a bug with the MCP server itself (not the AI assistant):

  • Contact Crypto.com support
  • Provide details about what you were trying to do
  • Include any error messages
  • Mention you’re using the MCP server

Can I request new features?

Yes! Crypto.com welcomes feedback. You can:

  • Contact Crypto.com support
  • Suggest features you’d like to see
  • Report missing data or cryptocurrencies

Still Have Questions?

If your question isn’t answered here:

  1. Check the Troubleshooting Guide
  2. Review the setup guides: ChatGPT or Claude
  3. Read What is MCP? for background information
  4. Contact support for your specific AI assistant