Troubleshooting

Solutions to common problems with the Crypto.com Market Data MCP server

Common Issues and Solutions

Having trouble with the Crypto.com Market Data MCP server? This guide will help you solve the most common problems.

ChatGPT Issues

The connector doesn’t appear in settings

Possible causes:

• You don’t have ChatGPT Plus or Pro
• You’re using an outdated version
• You’re using the web version instead of desktop app

Solutions:

1. Check your subscription

   • Open ChatGPT
   • Look for “Plus” or “Pro” next to your name
   • If not there, upgrade your subscription

2. Update your browser

   • Make sure you’re using the latest version of your browser
   • Try Chrome, Firefox, Safari, or Edge
   • Clear browser cache and cookies

Can’t add the connector

Problem: The “Add Connector” button doesn’t work or is grayed out.

Solutions:

1. Restart ChatGPT

   • Completely close the app
   • Wait 10 seconds
   • Reopen and try again

2. Check internet connection

   • Make sure you’re connected to the internet
   • Try opening a website to verify
   • Restart your router if needed

Error messages in ChatGPT

Error: “Unable to connect to MCP server”

Solutions:

• Check your internet connection
• Verify the URL is correct
• Try again in a few minutes (server might be temporarily down)
• Restart ChatGPT

Error: “MCP server not responding”

Solutions:

• Wait a moment and try again
• Check if Crypto.com services are operational
• Restart ChatGPT
• Remove and re-add the connector

General Issues

Getting old or incorrect data

Problem: The prices seem outdated or wrong.

Solutions:

1. Verify you’re getting MCP data

   • Look for indicators that the AI is using the connector
   • Check if the response mentions “current” or today’s date
   • If not, the AI might be using its training data

2. Ask more specifically

   • “What is the current real-time price of Bitcoin?”
   • “Use the Crypto.com data to tell me Ethereum’s price”
   • “Fetch the latest price for Cardano”

3. Check the timestamp

   • Ask: “When was this data last updated?”
   • Should be within the last few minutes

Slow responses

Problem: It takes a long time to get answers.

Solutions:

1. Check your internet speed

   • Run a speed test
   • Slow connection = slow responses
   • Try a different network if possible

2. Ask simpler questions

   • Instead of asking for 20 cryptocurrencies at once
   • Ask for 5-10 at a time
   • Break complex questions into smaller parts

3. Wait during high traffic

   • Servers may be busy during market volatility
   • Try again in a few minutes

Connection errors

Problem: “Cannot connect” or “Connection failed” errors.

Solutions:

1. Check internet connection

   • Open a website to verify connectivity
   • Restart your router if needed
   • Try a different network

2. Check firewall/antivirus

   • Your security software might be blocking the connection
   • Add an exception for ChatGPT/Claude
   • Temporarily disable to test (then re-enable)

3. Verify the URL

   • Must be exactly correct (check the setup guide)
   • Check for typos
   • Make sure it starts with https://

4. Try again later

   • The server might be temporarily down for maintenance
   • Wait 15-30 minutes and retry

Still Having Problems?

If none of these solutions work:

1. Remove and reinstall

   • Remove the MCP connector completely
   • Restart your AI assistant
   • Add the connector again from scratch

2. Check system requirements

   • Make sure your system meets all requirements
   • Check you have the latest version of your AI assistant

3. Try on a different device

   • If possible, test on another computer
   • This helps identify if it’s a system-specific issue

4. Check for updates

   • Update your AI assistant app
   • Update your operating system
   • Restart and try again